Telephone Advisers (Leyland)

We are looking for volunteers who are approachable, reliable, available for at least one day a week and able to demonstrate the following skills over the phone:
- Listen and explore the issues the client faces
- Show empathy and understanding to someone who is distressed
- Present a client with the options available to them when reaching a solution
- Empower a client to self-help when directing them to the help available
- Navigate through our online systems to provide the right information Have digital skills e.g. Cut and paste information into a document
- Provide written notes on action a client might need to take
- Recognise when a person may require specialist help
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Citizens Advice Lancashire West

Citizens Advice Lancashire Werst is here to help residents or people working in Chorley, South Ribble, West Lancashire and Wyre with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire, Chorley, Leyland, Fleetwood Skelmersdale and a limited service for those working in Blackburn with Darwen.

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